FAQs
General
Q: How do you open and close the blinds?
A: Firmly hold the center of the bottom rail and push up or pull down to open and close the blind at any height.
Q: Can the length of the blind be shortened?
A: Yes, please use the shortening guide to walk you through the process.
Vinyl Blinds
Q: Which side is the front of the blind?
A: The side that has the attachment for the tilt wand. It should be on the left side.
Q: What is the correct orientation of the bracket?
A: The portion of the bracket that says “press” near the bottom should be facing you to read easily.
Flat Slat Blinds
Q: Why is the white spacer included and how does it attach?
A: Due to the blind having a built in valance, the spacer allows for additional height of the bracket when inside mounting. Simply line the three center holes.
Q: Where can screws be placed for the bracket?
A: The two long cylindrical sections of the bracket should be used. The additional hole between those can be used as well.
Drapery Hardware
Q: How many poles make up a single rod?
A: Three poles comprise a single rod, with two large ones (same size) and one smaller one. If you have a smaller extension of 28-48, then please note that only two poles will be included.
Q: What if I want to use the full extension; What do I do?
A: You would look for the inner pole located inside one of the larger poles. If it has a decorative end attached to the inner pole, remove that and attach the remaining larger pole. Place the decorative end on larger pole you had just added.
Q: If I want to use the smaller extension, how may poles do I use and which ones?
A: You would use the pole that has a pole inside of it. Simply extend the smaller inner pole out to the distance you desire.
Discontinued Items
Q: How long do you keep customer service parts for discontinued products?
A: We keep them on hand for two years and then dispose of them.